Custom Solutions

Start with the requirement

Describe what the product needs to achieve in your project or business context. Explain why the requirement matters and how you would recognize an acceptable result. Avoid relying on a general description such as “better performance” when a more specific question would make the need clearer.

Identify the current product record that provides your starting point. If no record clearly matches, say so and describe the requirement without assigning an unconfirmed product or configuration to it.

Describe the requested difference

Keep the listed product information and your requested change side by side. Retain the original units and specification notes so the comparison remains traceable. A requested difference is part of the enquiry, rather than a revised specification for the existing product.

Distinguish fixed requirements from preferences. Where alternatives may be acceptable, describe the flexibility you have. Do not infer that a change to one characteristic leaves every other characteristic, accessory or condition unchanged.

Build a comparison brief

Use these fields in your own notes for each requested change.

Starting product

Identify the product code and the relevant listed statement.

Requested change

Explain the difference you want to discuss.

Reason

Describe the requirement or practical need behind the request.

Fixed requirements

Identify the conditions that an acceptable proposal must address.

Acceptable alternatives

Explain where you have flexibility and which points remain open.

Confirmation needed

List the evidence, documentation or unanswered questions needed for review.

Add the business context

Include the quantity and unit you are considering, the intended delivery country or region and your requested timing. Mark estimates as estimates and distinguish a fixed deadline from a preference. The Business enquiry guide provides a concise overview of this information.

Identify any destination, documentation or project requirements you already know. These details help define the enquiry; they do not establish market coverage, document availability, a minimum order quantity or a delivery commitment.

Confirm the proposed scope

Send your brief through Contact TaoGroup. Product availability, the requested configuration, technical documentation and commercial terms need confirmation for the particular enquiry. Lead times, minimum order quantities, delivery arrangements and warranty terms are established for each order.

Review any proposed scope against the requirements in your brief and keep unresolved points explicit. The quotation, technical documentation and commercial terms confirmed at acceptance apply to that order. For help structuring a technical question, use the Technical Support enquiry guide.