Warranties: Before You Purchase

Which terms apply to your purchase?

Identify the entity issuing the warranty, the product references, the market or territory, and the document version. Check whether those terms cover the purchase and configuration you are considering.

What is covered, and which costs need clarification?

Ask which parts are covered, when any coverage begins, its duration and the conditions attached to it. Clarify how any stated remedy relates to transport, access, removal and reinstallation costs.

Where is each answer recorded?

Keep the proposed product configuration and quotation reference alongside the written terms. For each answer, note the relevant clause or written clarification and check that it addresses your purchase. If a statement does not identify its scope, keep that question open.

Prepare your purchase checklist

Use this record to bring together the written answers you have and the questions to clarify before purchase.

Terms identity

Record the issuing entity, document title, version or date, and stated market or territory.

Covered purchase

Identify the proposed product references and configuration, the quotation or order reference, and where the terms state which products and purchases they cover.

Period and start event

Record any stated duration and the event from which it runs, together with the relevant clause. Do not fill an omitted detail with an assumed period or date.

Scope and costs

Note the stated covered parts, conditions, exclusions and remedies. Identify what the written terms say about transport, access, removal and reinstallation costs, and flag anything not addressed.

Questions still open

List each unanswered question and the written clarification needed. Record a contact only when it is identified in the applicable terms or correspondence.