Business

Start with a current product

Browse the current product records and identify the product code relevant to your enquiry. Read its specifications together with the accompanying notes, especially where a unit, measurement basis or option remains unclear.

Keep the code in your enquiry even when you also use a product name. If you are considering more than one record, identify each separately rather than assuming that similar products share the same specification or supply conditions.

Describe the customization you need

Explain the difference you want from the listed product and why it matters to your requirement. Distinguish essential requirements from preferences so the requested scope is clear. A requested change is not a confirmed product option or a commitment that it can be supplied.

Where your question depends on technical evidence, use the Professionals specification-review brief to separate the listed statement from the clarification needed. Identify any documentation requirements as questions; do not assume a particular report, certificate or drawing is available.

Prepare your enquiry

Use these five fields in your own notes. Include what you know and mark estimates or unresolved requirements clearly.

Product code

Name the current record or records you are considering.

Requested difference

Describe the change needed, or say that the enquiry concerns the listed product.

Quantity

Give the quantity and unit you need; label an estimate as an estimate.

Destination

Identify the intended delivery country or region and any destination requirements you already know.

Timing

State your requested timing and any fixed deadline. Requested timing is not a confirmed delivery date.

Confirm the details for each order

Product availability, specifications, relevant documentation and commercial terms need confirmation for the particular requirements. Production schedules, certification needs and destination or delivery conditions can affect what is available. Lead times, minimum order quantities, delivery arrangements and warranty terms are established for each order.

The quotation, technical documentation and commercial terms confirmed at acceptance apply to that order. Take your brief and outstanding questions to Contact TaoGroup before relying on an unconfirmed option or arrangement.

Choose a guide for your next question

For a requested product difference, use the Custom Solutions enquiry guide to prepare the change you want to discuss. A requested change still needs confirmation.

Fictional planning concepts: the following exercises help organize questions about a space. They are not completed projects and do not establish product suitability.

• Architectural application concept: compare spatial priorities and viewing positions.
• Residential application concept: consider changing activities in a shared space.
• Retail application concept: describe changing displays and operating questions.
• Hospitality application concept: distinguish guest and service scenes.
• Outdoor & Landscape application concept: organize courtyard activities and unanswered site questions.